PRA Internet Privacy Notice
At PRA, we are committed to protecting your privacy. This notice explains how we collect, use, and protect personal information that we obtain through your use of our corporate websites and other online services. Personal information means information that identifies an individual or relates to an identifiable individual.
PRA is responsible for controlling and processing the personal information it obtains. Our postal address is:
Pharmaceutical Research Associates Inc.
4130 ParkLake Avenue, Suite 400
Raleigh, North Carolina 27612 USA
Our Chief Privacy Officer can be contacted at: firstname.lastname@example.org.
- Scope of Applicability
- Why We Collect Your Personal Information
- Inquiries, Subscriptions, Marketing Materials and Resource Requests
- Investigator Registration
- Volunteers Study Participation
- Refer-a-Friend/Volunteer-Recruit-Volunteer Program
- Careers and Recruitment
- Automatically-Collected Technical Information
- How We Share Personal Information
- Cookies and Similar Technologies
- How to Exercise Your Privacy Rights
- Your Communications Preferences
- Additional Information for Users in the European Economic Area and Switzerland
- Other Important Information
Scope of Applicability
This privacy notice applies to prahs.com and other websites or online services, including our portals, that are operated by or on behalf of PRA and that link or refer to this notice (the “Services”).
We may provide a separate supplemental notice when we collect personal information through the Services, because it will give you further relevant information about that processing.
This notice does not apply to personal information that is collected offline, or through websites or other online services that do not link to this notice.
Why We Collect Your Personal Information
The personal information we collect and how we use it, depends on the context of your interactions with PRA, the choices you make, and the Services and features you use.
You provide this personal information directly when you submit inquiry forms, subscribe to receive topical materials and newsletters; inquire about our services or capabilities; apply to participate in our clinical research studies as an investigator or study volunteer; or apply for a job with PRA. You may choose not to provide personal information, but in not doing so, we may be unable to complete your request.
We collect a certain amount of technical information from our website users about your access and how you interact with the Services. We use this information to improve your experience, and help us to manage and protect the Services.
Inquiries, Subscriptions, Marketing Materials and Resource Requests
The personal information provided in online inquiry forms that you submit and subscriptions that you set up with us or your registration for Services we offer, includes your name, email address, business title, company name, address, and telephone number.
We use this personal information to provide you with the information or Services you have requested. As appropriate to your request, we include your personal information in our contact database to send you communications and marketing materials. You may unsubscribe from receiving these communications at any time using the link in emails we send.
You may use the Services to register your interest as an investigator for clinical research studies by submitting an investigator registration form. We collect relevant personal information including your name, email address, business title, company name, address, telephone number, as well as information about your professional qualifications, interests, and research experience.
We store this personal information in our investigator database and use it to contact investigators for their interest in upcoming clinical research studies. If you would like us to include your details for future studies, please register with us.
Volunteer Study Participation
If you are interested in taking part in a clinical research study as a volunteer, you may use the Services to submit an online application form. The personal information we collect includes your name, gender, date of birth, postal address, email address, telephone number, preferred clinic location, and the best time to contact you. We also ask you to identify any studies that are of particular interest to you. The volunteer facility that receives your application will contact you to discuss your application.
In this program, we collect information that you provide about your friends or family members who may be interested in volunteering in our clinical research studies. You must register with us to receive a unique ID to link you to any successful referrals you make.
The personal information we collect from each friend or family member is the same as listed in the Volunteers Study Participation section above. We use the referral information you provide to contact them about volunteering.
Careers and Recruitment
When you apply for a job directly with PRA we collect personal information including your name, email address, mailing address, and telephone number. We also collect information about your work experience and educational background on your resume or curriculum vitae, your eligibility to work and any accommodations you need in the recruiting process because of a medical condition or disability. We use your personal information to communicate with you through the recruitment and selection process. By necessity, this will involve limited sharing of your personal information with the business unit(s) resourcing the vacancy. We also advertise roles for our Strategic Solutions Division where you can be fully embedded in one of our pharmaceutical clients. If the role you apply for is one of these, your personal information will be shared externally with that client as an integral part of the recruitment process.
If you create a job candidate profile from an existing profile on an external social account such as on Facebook, Google+, LinkedIn or Microsoft, PRA may collect relevant content from those websites to build your PRA candidate profile.
If you register with external recruitment agencies, they may send us your job candidate profile in response to vacant positions PRA has posted. PRA also subscribes to Job Boards including Indeed, Pharmiweb and StepStone for access to candidate profiles that individuals have set up under the operating terms of the respective Job Board. If we are provided with your personal information from these external parties, we will upload your profile details into our recruitment database to progress our selection process and pre-employment steps, as appropriate. Personal information in our recruitment database may be used to contact you about future employment opportunities in which we think you may be interested. We use your personal information to periodically keep in touch with you and to ensure we retain up-to-date personal information. You can use these periodic communications to tell us about changes and updates.
Automatically-Collected Technical Information
We automatically receive certain technical information from you as you interact with the Services. This information includes network routing information (where you came from), information about your device and browser, your IP address (which may identify your general geographic location or company), and the date and time of your visit.
We also automatically receive and record information about your interactions with the Services, such as clickstream information (e.g., when each webpage was visited and how much time was spent on the page), how often you access the Services, website performance data, and aggregate usage data.
We use this information to administer the Services, to understand how visitors navigate and use the Services so that we can make improvements to the Services, and to personalize and enhance your experience while using the Services.
We also use this information to protect the security and integrity of the Services.
For more information, please see the “Cookies and Similar Technologies” section below.
How We Share Personal Information
- We do not rent or sell your personal information to anyone.
- In the course of our business operations and where required, we share your personal information with relevant PRA employees in subsidiary companies within our Group.
- We share your personal information with selected third parties relating to your interaction with us. You will be provided with more specific information about those recipients of your personal information at the point of collection.
- We also share certain information with service providers that carry out functions or services on our behalf that enable our business operations. This will include our IT applications and systems, website analytic and search engine providers. It also incorporates the protection and securing of our systems and services
- We share your personal information where required by applicable laws and regulations.
- We share your personal information with your consent; as necessary to complete any contract, transaction, action authorized by you or to fulfill your request.
When we share your personal information in specified circumstances:
PRA Group Companies
We may share your personal information with PRA affiliates. All of our group companies must adhere to our privacy and data-security requirements.
Third-Party Service Providers
We share your personal information with third-party vendors, consultants, and other service providers who we engage to perform tasks on our behalf. They must abide by our privacy and data-security requirements and are not allowed to use personal data they receive from us for any other purpose.
Client Sponsors of Clinical Research Studies
If you apply to participate in a clinical research study as an investigator, we may share your personal information with our client sponsors whose clinical research studies are within your stated area of interest as part of the contracted services that we provide to them.
As part of, or during negotiations of, any merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including as part of any bankruptcy or similar proceedings), we may transfer your personal information to other parties involved in these transactions. Under these circumstances, all parties have entered into a confidentiality agreement and are obligated to protect any information provided as part of the transaction.
Disclosures of Non-Identifiable Information
When we collect information that is not personal information or convert personal information into information which can no longer be used to identify you (such as through aggregation or anonymization), we may use and disclose that information for any purpose.
Disclosures to Protect PRA or to Comply with Legal Requirements
PRA may access, use, and disclose your personal information as we believe, in our sole discretion, is necessary or appropriate:
- to comply with applicable laws or regulations;
- to respond to valid legal process, including from law enforcement or other government agencies;
- to maintain the security and integrity of the Services, including to prevent or stop an attack on our computer systems or networks; or
- to protect the rights or property of PRA, including enforcing the terms governing the use of our Services and referring to law enforcement information suggesting that someone is using our Services to participate in illegal activity.
Cookies and Similar Technologies
Some features and functions of the Services depend on cookies. If you choose to block cookies, you may not be able to use these features, and preferences that depend on cookies may be lost. If you choose to delete cookies, settings, and preferences controlled by those cookies will be deleted and may need to be recreated.
You may manage cookies at any time through your browser settings. To find out how to manage cookies, visit www.aboutcookies.org, then select “How to Control/Delete Cookies” and follow the instructions for your browser.
Web Beacons and Analytics Services
The Services may contain electronic images known as web beacons (also called single-pixel gifs or web bugs) that PRA uses to help deliver cookies on our websites, count users who have visited those websites, and analyze the usage of the Services.
The Services may also contain web beacons or similar technologies from third-party analytics providers that help us compile statistics about the effectiveness of promotional campaigns and other operations. These technologies allow the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites, or other products. For example, PRA uses Google Analytics to collect information about the number of visitors to the Services, where they come from, and how they use the Services. We use this information to help us to improve the Services.
Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals.
How to Exercise Your Privacy Rights
We recognize that privacy rights differ across the world. We also understand that the obligations of clinical trials legislation may make the exercise of rights difficult to fulfill, for example, in order to maintain the integrity of clinical trials data.
If you are a patient on a clinical trial, you should contact the Doctor who is treating you at the clinical trial site. Your identity will not be known to PRA as your Doctor encoded enrollment data about you with a random patient number. PRA only has the random patient number. For this reason, we are unable to action an exercise of rights request from you via this process.
The exercise of rights can be made at any time, free of charge, by submitting a request through the “Exercise your Rights” form, here. Our privacy team will review your request and respond to you within a reasonable time frame as required by applicable law.
Current PRA employees should use the Exercise your Rights quick link located on the InsidePRA Data Privacy website. This link will take you to the appropriate request form.
You have the right to ask us about the processing of your personal information. Specifically, under applicable data privacy laws, the rights detailed below are generally available to you, subject to certain limitations. Where limitations apply, PRA will look at each circumstance and advise you of the reason we cannot comply with your request.
Right of Access. You have the right to obtain from us confirmation as to whether or not your personal information is being processed. Where confirmed, you may obtain copies of your personal information.
Right of Rectification. You have the right to require us to correct any inaccurate or incomplete personal information that we hold or process.
Right to Withdraw Consent. You have the right to withdraw consent you have given to processing at any time. Withdrawal of your consent will not affect the lawfulness of processing that has taken place up to your withdrawal. If you withdraw your consent to processing, we shall stop all processing of your personal information immediately.
Right to Erasure. You have the right to have your personal information deleted if the continued processing of it is not justified. Where this right applies, the law includes some exceptions to this right which means it is not an automatic right.
Right to Restrict Processing. You have a right to limit the purposes for which your personal information can be processed. Where this right applies, the law includes some exceptions to this right.
Right to Object to Processing. Where this right applies, you have a right to oppose processing of your personal information. We will cease processing your personal information unless one of the exceptions in law applies. You have a right to object to processing of your information where PRA is undertaking processing on the basis of a legitimate interest.
Right of Data Portability. You have a right to transfer personal information provided by you to another data controller, where this is appropriate to do so.
Right to not be Evaluated on the Basis of Automated Processing. We will provide appropriate notification to you if automated processing is to happen and will seek your explicit consent before it takes place.
Right to Complain to a Supervisory Authority. Under European Union law, EU citizens have a right to lodge a complaint directly with the country Supervisory Authority responsible for where you live, work or where an alleged infringement has occurred. You may also contact PRA’s Chief Privacy Officer if you have any questions or concerns.
Your Communication Preferences
You can opt-out of receiving promotional or marketing communications from us at any time by using the unsubscribe link in the email communications we send. If you or your organization are a PRA client or business partner, we will still send you non-promotional communications, like study-related emails.
Where an application that we provide enables you to directly manage your preferences and the personal information you are providing, we will make this readily available to you for you to exercise choice. You can also contact us at any time. The supplemental information notice provided to you for specific Services may provide contact points or instructions on preference election for that Service.
Additional Information for Individuals in the European Economic Area and Switzerland
Legal Bases for Processing of Personal Information
We rely on different legal grounds for the processing of your personal information that depend on the context of your interactions with PRA:
- We process personal information we collect through the Services for certain legitimate business interests. These legitimate interests relate to conducting and managing our business. When we process personal information for these purposes, we will ensure that we take account of your privacy rights. You can object to this processing using the link in “How to Exercise Your Privacy Rights” (above). Our legitimate business purposes include:
- Where processing enables us to enhance, modify, personalize or otherwise improve our Services and communications for the benefit of our users;
- Determining the effectiveness of promotional campaigns and advertising and ensuring communications are relevant to the choices you make; and
- to enhance the security of our Services and information systems to maintain the integrity and protection of information they contain.
- If we process your personal information under a consent provided by you, you have the right to withdraw that consent at any time as set out in the section above “How to Exercise Your Rights.” Your withdrawal of consent, however, will not affect the lawfulness of any processing we have undertaken before the withdrawal.
- We may process your personal information where necessary for our compliance with a legal obligation.
- Finally, in some cases we process your Personal Information as necessary to perform a contract with you, or to take steps that you request before we enter into that contract.
Other Important Information
PRA’s International Transfer, Processing, and Storage of Personal Information
PRA is a United States-headquartered global organization. The personal information we collect through the Services will be transferred, processed, and stored on servers in the United States.
Our privacy practices are designed to protect your personal information all over the world. When personal information collected by our affiliates in the European Economic Area (“EEA”) is transferred outside the EEA, we use appropriate safeguards such as standard contractual clauses to ensure adequate protection for that information.
Retention and Deletion of Personal Information
PRA will retain your personal information: for as long as needed for the purposes described in this Privacy Notice and more specifically any supplemental notices relating to individual Services; as necessary to comply with our legal obligations (such as to honor the exercise of rights), resolve disputes, and enforce our agreements; or to the extent otherwise permitted by applicable law.
At the end of the retention period, PRA will delete your personal information in a manner designed to ensure that it cannot be reconstructed or read.
Links to Third-Party Websites and Services
The Services within the scope of this Privacy Notice are not designed or directed toward anyone under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not use the Services or send any personal information about yourself to us.
Changes to This Privacy Notice
We update this Privacy Notice from time to time. When we post changes we will revise the “Last Updated” date at the end of this Privacy Notice.
If there are material changes to this Privacy Notice or to the ways we will use your personal information, we will notify you either by prominently posting a notice of the changes in the Services before they take effect or by directly sending you a notification. We encourage you to review this Privacy Notice periodically to be informed of how we are using your information and to be aware of any changes to the Privacy Notice.
Questions About Our Privacy Practices
If you have any questions or concerns about our privacy practices or this Privacy Notice, please send us a detailed message by email to PrivacyOfficer@prahs.com; or by writing to us at the following address:
Pharmaceutical Research Associates Inc.
4130 Parklake Avenue, Suite 400
Raleigh, NC 27612 USA
Last Updated: May 2018