PRA Internet Privacy Notice

At PRA, we are committed to protecting your privacy. This notice explains how we collect, use, and protect personal information that we obtain through your use of our corporate websites and other online services. Personal information means information that identifies an individual or relates to an identifiable individual.

PRA is responsible for controlling and processing the personal information it obtains. Our postal address is:

Pharmaceutical Research Associates Inc.
4130 ParkLake Avenue, Suite 400
Raleigh, North Carolina 27612 USA

Our Chief Privacy Officer can be contacted at:

You can access our Corporate Privacy Policy here.

  • Scope of Applicability
  • Why We Collect Your Personal Information
    • Inquiries, Subscriptions, Marketing Materials and Resource Requests
    • Investigator Registration
    • Volunteers Study Participation
    • Refer-a-Friend/Volunteer-Recruit-Volunteer Program
    • Careers and Recruitment
    • Automatically-Collected Technical Information
  • How We Share Personal Information
  • Cookies and Similar Technologies
  • How to Exercise Your Privacy Rights
  • Your Communications Preferences
  • Additional Information for Users in the European Economic Area and Switzerland
  • Other Important Information

Scope of Applicability

This privacy notice applies to and other websites or online services, including our portals, that are operated by or on behalf of PRA and that link or refer to this notice (the “Services”).

We may provide a separate supplemental notice when we collect personal information through the Services, because it will give you further relevant information about that processing.

This notice does not apply to personal information that is collected offline, or through websites or other online services that do not link to this notice.

Why We Collect Your Personal Information

The personal information we collect and how we use it, depends on the context of your interactions with PRA, the choices you make, and the Services and features you use.

You provide this personal information directly when you submit inquiry forms, subscribe to receive topical materials and newsletters; inquire about our services or capabilities; apply to participate in our clinical research studies as an investigator or study volunteer; or apply for a job with PRA. You may choose not to provide personal information, but in not doing so, we may be unable to complete your request.

We collect a certain amount of technical information from our website users about your access and how you interact with the Services. We use this information to improve your experience, and help us to manage and protect the Services.

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How We Share Personal Information

  • We do not rent or sell your personal information to anyone.
  • In the course of our business operations and where required, we share your personal information with relevant PRA employees in subsidiary companies within our Group.
  • We share your personal information with selected third parties relating to your interaction with us. You will be provided with more specific information about those recipients of your personal information at the point of collection.
  • We also share certain information with service providers that carry out functions or services on our behalf that enable our business operations. This will include our IT applications and systems, website analytic and search engine providers. It also incorporates the protection and securing of our systems and services
  • We share your personal information where required by applicable laws and regulations.
  • We share your personal information with your consent; as necessary to complete any contract, transaction, action authorized by you or to fulfill your request.

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Cookies and Similar Technologies

Our Services use cookies (small text files containing a string of alphanumeric characters that we put on your computer) and other similar tracking technologies (like web beacons, tags, and scripts) to provide the Services and to help collect information that we use to administer the Services, to analyze your use of the Services, and to assist with our promotional and marketing efforts.

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How to Exercise Your Privacy Rights

We recognize that privacy rights differ across the world. We also understand that the obligations of clinical trials legislation may make the exercise of rights difficult to fulfill, for example, in order to maintain the integrity of clinical trials data.

If you are a patient on a clinical trial, you should contact the Doctor who is treating you at the clinical trial site. Your identity will not be known to PRA as your Doctor encoded enrollment data about you with a random patient number. PRA only has the random patient number. For this reason, we are unable to action an exercise of rights request from you via this process.

The exercise of rights can be made at any time, free of charge, by submitting a request through the “Exercise your Rights” form, here. Our privacy team will review your request and respond to you within a reasonable time frame as required by applicable law.

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Your Communication Preferences

You can opt-out of receiving promotional or marketing communications from us at any time by using the unsubscribe link in the email communications we send. If you or your organization are a PRA client or business partner, we will still send you non-promotional communications, like study-related emails.

Where an application that we provide enables you to directly manage your preferences and the personal information you are providing, we will make this readily available to you for you to exercise choice. You can also contact us at any time. The supplemental information notice provided to you for specific Services may provide contact points or instructions on preference election for that Service.

Additional Information for Individuals in the European Economic Area and Switzerland

Legal Bases for Processing of Personal Information

We rely on different legal grounds for the processing of your personal information that depend on the context of your interactions with PRA:

  • We process personal information we collect through the Services for certain legitimate business interests. These legitimate interests relate to conducting and managing our business. When we process personal information for these purposes, we will ensure that we take account of your privacy rights. You can object to this processing using the link in “How to Exercise Your Privacy Rights” (above). Our legitimate business purposes include:
    • Where processing enables us to enhance, modify, personalize or otherwise improve our Services and communications for the benefit of our users;
    • Determining the effectiveness of promotional campaigns and advertising and ensuring communications are relevant to the choices you make; and
    • to enhance the security of our Services and information systems to maintain the integrity and protection of information they contain.
  • If we process your personal information under a consent provided by you, you have the right to withdraw that consent at any time as set out in the section above “How to Exercise Your Rights.” Your withdrawal of consent, however, will not affect the lawfulness of any processing we have undertaken before the withdrawal.
  • We may process your personal information where necessary for our compliance with a legal obligation.
  • Finally, in some cases we process your Personal Information as necessary to perform a contract with you, or to take steps that you request before we enter into that contract.

Other Important Information

PRA’s International Transfer, Processing, and Storage of Personal Information

PRA is a United States-headquartered global organization. The personal information we collect through the Services will be transferred, processed, and stored on servers in the United States.

Our privacy practices are designed to protect your personal information all over the world. When personal information collected by our affiliates in the European Economic Area (“EEA”) is transferred outside the EEA, we use appropriate safeguards such as standard contractual clauses to ensure adequate protection for that information.

Retention and Deletion of Personal Information

PRA will retain your personal information: for as long as needed for the purposes described in this Privacy Notice and more specifically any supplemental notices relating to individual Services; as necessary to comply with our legal obligations (such as to honor the exercise of rights), resolve disputes, and enforce our agreements; or to the extent otherwise permitted by applicable law.

At the end of the retention period, PRA will delete your personal information in a manner designed to ensure that it cannot be reconstructed or read.

Links to Third-Party Websites and Services

The Services may provide links to or the ability to connect with non-PRA websites, services or applications. Clicking on those links or otherwise enabling connections with those services may allow the third party to collect or share information about you. Those third-party websites or services are beyond our control and are not subject to this Privacy Notice. We encourage you to check the privacy policies and terms of use of any non-PRA websites or services before providing your Personal Information to them.


The Services within the scope of this Privacy Notice are not designed or directed toward anyone under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not use the Services or send any personal information about yourself to us.

Changes to This Privacy Notice

We update this Privacy Notice from time to time. When we post changes we will revise the “Last Updated” date at the end of this Privacy Notice.

If there are material changes to this Privacy Notice or to the ways we will use your personal information, we will notify you either by prominently posting a notice of the changes in the Services before they take effect or by directly sending you a notification. We encourage you to review this Privacy Notice periodically to be informed of how we are using your information and to be aware of any changes to the Privacy Notice.

Questions About Our Privacy Practices

If you have any questions or concerns about our privacy practices or this Privacy Notice, please send us a detailed message by email to; or by writing to us at the following address:

Privacy Officer
Pharmaceutical Research Associates Inc.
4130 Parklake Avenue, Suite 400
Raleigh, NC 27612 USA

Last Updated: May 2018